• Service & Maintenance positions guarantee a high level of services to our customers.
   
 
  • The cornerstone of our company, sales divisions require a significant ability to listen to customers and a zeal for challenges.
   
 
  • At the heart of our activity, technical professions are at the cutting edge of innovation and guarantee our customers a high level of expertise.
   
 
  • Face à l’émergence de nouveaux besoins client, il est indispensable de renforcer les compétences de nos équipes.
   

Discover Eneria's Service & Maintenance careers

We offer our customers turnkey services to ensure preventative and corrective maintenance for their facilities. To ensure customer satisfaction, we provide support services and a network of technicians in the field:




Job details : Service & Maintenance Field Technician

Responsibilities

  • Perform preventative equipment maintenance
  • Monitor performance during production phases
  • Troubleshoot breakdowns and repair equipment in order to minimise downtime.
  • Check, update and tune equipment
  • Fully activate new engines or newly installed systems
  • Prepare servicing reports by the assigned deadline
  • On-call periods

Skills/Profile

  • Training in electrotechnology or mechanics/electromechanics with focus on engines (public works/agricultural/heavy duty, etc.)
  • Automation (STEP 5 and STEP 7), mechanics and thermal knowledge
  • Successful experience in post-sales field service
  • Demonstrated ability to work in a team and maintain a positive customer relationship
  • Thorough, able to work independently, responsible and available
  • Comprehension of oral and written technical English
  • Understanding of IT tools
  • Valid driver’s licence

Job Specifics

  • On-call periods
  • Travel
  • Independence
  • Variety
  • Service vehicle and tools provided

Possible career trajectory

  • Technical
  • Logistics
  • Sales
  • Management

Job details : Head of Service & Maintenance

Responsibilities

  • Develop and manage a profit centre
  • Develop sales in his or her sector while maintaining customer satisfaction and profitability
  • Develop the Eneria brand and reputation nationally and internationally while ensuring development of the Eneria/Caterpillar Service & Maintenance strategy
  • Develop business
  • Manage a team of technicians
  • Participate in resolving customer disputes
  • Monitor profit and loss statements
  • Organise and optimise service planning and preparation
  • Monitor implementation and tracking of servicing while preserving margins
  • Ensure reporting for effective technical and administrative processing

Skills/Profile

  • Technical training
  • Field experience
  • Good interpersonal skills
  • Effective prioritisation skills
  • Sense of customer service and communication
  • Team player, able to work independently, thorough, organised
  • Able to analyse and summarise
  • Marketing skills
  • Management skills
  • Able to manage field technicians
  • Extensive technical knowledge related to your activity and to installations
  • Fluent English (oral comprehension and expression)
  • Expert knowledge of office IT tools

Job Specifics


Manage peak periods, timelines
Travel

Possible career trajectory

  • Technical
  • Sales
  • Management

Job details : Service & Maintenance officer

Responsibilities

  • Plan, organise and coordinate servicing carried out by field technicians (from preparation to processing of servicing reports)
  • Anticipate servicing as part of managing agreements
  • Ensure administrative processing of servicing files while preserving margins
  • Create files for service calls covered under warranty
  • Process external and internal customer requests
  • Complete all reports and studies requested by superiors
  • Develop sales in his or her sector

Skills/Profile

  • Technical training
  • Experience in this field or in a similar position
  • Able to work independently and anticipate problems, thorough, organised and responsive
  • Team player
  • Good interpersonal skills
  • Able to listen and summarise well
  • Good customer service skills and able to communicate well in tense situations (tight deadlines, personnel unavailable, etc.)
  • Able to assess difficulties, constraints and servicing times
  • Well-organised management of time and priorities
  • Able to manage a team effectively
  • Good writing skills and ability to communicate information (internally and externally)
  • Fluent technical English
  • Expert knowledge of IT tools
  • Technical knowledge of mechanical, electrical and thermal production systems is an asset

Job Specifics

  • Manage peak periods, timelines
  • Stress management skills
  • Able to anticipate problems

Possible career trajectory

  • Sales
  • Administration
  • Management